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Shows a simplified Service Hub user interface where a user has filtered the shared inbox to see customer support tickets assigned to them
Service Hub®

Customer Service Software

  • Establish long-lasting relationships with your customers with Service Hub, the easy-to-use customer service software that connects your team and boosts productivity.

  • Free and premium plans that grow with you. Editions starting at:

    - $0/month USD (Free)
    - $18/month USD (Starter)
    - $450/month USD (Professional)
    - $1,200/month USD (Enterprise)

  • Includes conversational tools, a shared inbox, help desk automation, knowledge base functionality, customer feedback and custom surveys, reporting, a customer portal, playbooks, and more. It's all powered by HubSpot's AI-powered Smart CRM to give your business one unified view of each customer interaction.

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Your customers expect better service.

Today, customers expect resolutions in minutes and personalized, 24/7 service through flexible channels. But most customer service reps are overwhelmed trying to meet these growing demands because their tools and data are scattered across multiple sources.

Service Hub connects all your customer service data and channels on one customer platform, so you can easily support, retain, and grow your customer base. The result? Better customer service management, and delighted customers at every stage of the journey. 

Solutions to Your Biggest Customer Service Obstacles

Simplified user interface in HubSpot showing the shared customer service inbox aggregating chat and email conversations from customers and various filters in the inbox

Deepen Customer Relationships

In today's fast-paced business environment, it's challenging to deliver personalized service experiences that deepen customer relationships.

Service Hub helps you gather important insights about your customers, track their interactions, and deliver personalized service experiences that keep them coming back for more. Deepen your customer relationships and build a loyal customer base that will drive your business forward.

Simplified user interface in HubSpot showing various customer service reports in the dashboard, like a percentage breakdown of various services and their ratings from customers

Connect to the Front Office

Using a patchwork of tools to manage customer interactions can cause a disjointed experience, resulting in lost revenue. Connect your customer interactions to your front office, and uncover new opportunities to drive growth while enhancing customer satisfaction.

With Service Hub, you can identify opportunities to upsell or cross-sell, track customer satisfaction trends, and optimize your operations based on real-time feedback.

Simplified user interface in HubSpot showing how a user can create a workflow that triggers the creation of a customer support ticket based on a form submission

Drive Team Efficiency

Messy workflows and processes can lead to wasted time and reduced productivity for customer service teams, ultimately impacting the quality of service they provide.

Service Hub helps you automate repetitive tasks and provide agents with the information they need, all in one place. Eliminate manual data entry, simplify collaboration, and empower your team to work more effectively. 

Service Software That Grows With You

Start with free tools and upgrade as you grow, or hit the ground running with one of our premium editions.


No credit card required


Popular features

  • Contact management
  • Ticketing
  • Live chat
  • Team email
  • Tickets closed reports


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Popular features

  • Everything in Free
  • Simple ticket automation
  • Multiple ticket pipelines
  • Multiple currencies
  • Calling SDK


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Popular features

  • Everything in Starter
  • Help desk automation
  • Knowledge base
  • Logged-in visitor identification
  • Customer portal


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Popular features

  • Everything in Professional
  • Goals
  • Playbooks
  • Single sign-on
  • User roles

For more detailed information on product packaging and the limits that apply, please see our pricing page.
Price shown in USD and subject to applicable tax.

Have a question for our sales team? Give us a call and we'll walk you through it.
+1 857-829-5060

Service Hub customers see their ticket close rate increase by 31% on average after 6 months.

See How Customers Use Service Hub to Grow Better

Santa Cruz

Santa Cruz Bicycles Uses Service Hub to Scale Customer Happiness

The Challenge
Santa Cruz Bicycles is known for putting the customer first, but accelerated growth challenged the company’s customer focus. 

The Solution
Service Hub enabled a more organized support system, resulting in fast customer response times and streamlined efficiency, without sacrificing quality service. 

“The customer experience is everything ... The way HubSpot approaches automation, it really is about enabling the human touch and not removing it.” - Christie Pearson, CRM Administrator, Santa Cruz Bicycles

Read the full case study


Stella Builds Stronger Customer Relationships Using Service Hub

The Challenge
As Stella expanded, its founders realized they had outgrown their software setup.

The Solution
Service Hub’s help desk software allows Stella’s team to prioritize tasks and organize every customer inquiry in a single, universally accessible dashboard, ensuring nothing slips through the cracks.

“Our customer service reps can see all the information about the customer … We've been able to build stronger relationships with our customers,” - Aarne Töllinen, CCO and CMO, Stella

Read the full case study


Unific Uses Service Hub to Improve Support NPS by 50% and Reduce Ticket Volume by 66%

The Challenge
Unific needed to offer self-service options for smaller customers while making sure they give custom high-touch service to larger customers. 

The Solution
With HubSpot, Unific saves time by only using one tool, shares more information, and provides a more enjoyable customer experience.

“There is now a shared visibility where everyone can see what’s going on … We’re constantly sharing new metrics with leadership and everyone has a better view of the customer.” - Doug Dotts, Data Product Manager, Unific

Read the full case study

G2 Badge: Leader, Mid-Market, Summer 2023
G2 Badge: Momentum Leader, Summer 2023
G2 Badge: Leader, Small Business, Summer 2023
G2 Badge: Leader, Europe, Summer 2023
G2 Badge: Leader, Enterprise, Summer 2023
G2 Badge: Leader, ANZ, Summer 2023

Frequently Asked Questions

Customer service software is the consolidation point for managing the customer journey. It allows you to manage the onboarding of new customers; collect, organize, and respond to customer support requests; and ensure the growth and satisfaction of your customers.

While most customer service software solutions solve for a specific use case, Service Hub is unique in that it's part of the HubSpot customer platform. With features that make it easy to deliver authentic, personalized service, Service Hub empowers you to prioritize the customer experience.

Yes. With automation and contextual guidance built right in, you can get started with Service Hub without involving developers. And if you’re looking for more customization and expertise, our solutions partners offer a wide range of specialized support to help you get the most out of your HubSpot implementation.

Of course! We’ll help all Starter, Professional, and Enterprise users get up and running quickly with a personalized onboarding plan, and our implementation specialists are available to provide guidance on technical setup.

Your whole team of free or paid users will also have access to our active community forums, training lessons from HubSpot Academy, and a comprehensive knowledge base of user guides and help documents. For especially complex configurations, businesses also leverage HubSpot’s expansive ecosystem of over 6,000 partners for additional support.

While Service Hub stands out for the power and ease of use of its support and help desk features, it's also popular for the way it helps you put the customer first. With channels to meet customers where they are and when they need it, Service Hub lets you have contextualized and personalized interactions with customers at any point in the customer journey.

Plus, Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, CMS Hub, and Operations Hub, so your entire front office team can unite around a complete view of the customer.

Last but not least, you can easily sync Service Hub with more than 1,500 custom integrations — from Jira to SurveyMonkey to Facebook Messenger — so your services team has all its favorite tools on one powerful, easy-to-use platform.

Absolutely. HubSpot offers a fully supported, native Salesforce integration that’s easy to set up and use — and available to Service Hub Professional and Enterprise customers. We also offer integrations to many other CRM systems through the HubSpot App Marketplace.

Service Hub, Marketing Hub, Sales Hub, CMS Hub, and Operations Hub are each part of HubSpot’s customer platform to help you grow better. When you use two or more hubs together, your data is automatically connected on the platform, enabling you to easily (and powerfully) track your entire customer journey from first website visit to closed deal to loyal customer.

Sales and marketing are how we begin our customer relationships — but not necessarily where they grow. Through customer service, savvy teams can turn help issues into opportunities, and grow beyond resolution to relationship.

Service Hub helps you identify opportunities to deepen customer relationships, connect to the front office, and drive efficiency so customers have a superior experience throughout their journey.

And when all your front office teams’ tools and data are united on the same platform, your customer service team will have the full context of each customer's previous interactions with Marketing and Sales, making it easier to connect with customers in a much more personalized and powerful way.

You can get started with Service Hub in minutes, not months. The in-app onboarding process has automation and contextual guidance built right in. With our Starter, Professional, and Enterprise editions, you can partner with an onboarding specialist to guide you through the journey.